Privacy Policy

1. Introduction

This Privacy Policy explains how WEDEEN ("CasaPilot", "we", "us", or "our"), a company established in Ajman Free Zone, United Arab Emirates, collects, uses, discloses, and protects your personal data when you visit casapilot.app (the "Site"), request a demonstration, or use the CasaPilot platform and related services (collectively, the "Services").

By using the Site or the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site or the Services.

2. Who We Are (Data Controller)

WEDEEN is the data controller responsible for your personal data. Registered address: Ajman Free Zone, United Arab Emirates. For any privacy-related request, contact us at: Hello@casapilot.app.

3. Personal Data We Collect

We collect the following categories of personal data:

a) Information you provide directly

• Identity and contact data: full name, email address, telephone number.
• Professional data: agency or network name, professional role/profile (solo agent, agency, multi-agency network, developer), number of agents.
• Communications: any information you share when you contact us or request a demonstration.

b) Information collected automatically when you use the Site

• Technical data: IP address, browser type and version, device information, operating system.
• Usage data: pages visited, time spent, referring source, interactions with the Site.
• This data may be collected through cookies and similar technologies (see our Cookie Policy).

c) Information processed within the platform (for customers)

When you use CasaPilot as a customer, the platform processes data relating to your business leads and contacts (such as names, phone numbers, and conversation history across channels). For this data, you act as the data controller and CasaPilot acts as a data processor on your behalf, under the terms of our customer agreement.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

• To respond to your demonstration requests and contact you about the Services.
• To provide, operate, maintain, and improve the Services.
• To communicate with you regarding your account, updates, and support.
• To ensure the security and integrity of the Site and the Services.
• To comply with applicable legal and regulatory obligations.
• With your consent, to send you marketing communications (which you may withdraw at any time).

5. Legal Bases for Processing

We process personal data where: (i) you have given consent; (ii) processing is necessary for the performance of a contract with you; (iii) processing is necessary for our legitimate business interests, provided these do not override your rights; or (iv) processing is necessary to comply with a legal obligation.

6. Disclosure of Personal Data

We do not sell your personal data. We may share it with:

• Service providers and sub-processors who support our operations (e.g., hosting, communications, analytics), bound by confidentiality and data protection obligations.
• Competent authorities where required by applicable law or to protect our legal rights.
• A successor entity in connection with a merger, acquisition, or reorganization, subject to the protections set out in this Policy.

7. International Data Transfers

Your personal data may be processed and stored on servers located outside your country of residence. Where personal data is transferred internationally, we take appropriate measures to ensure an adequate level of protection in accordance with applicable data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to: access your personal data; request correction or deletion; object to or restrict processing; withdraw consent; and request data portability. To exercise these rights, contact us at Hello@casapilot.app. We will respond within the timeframe required by applicable law.

11. Cookies

The Site uses cookies and similar technologies. For details, please see our Cookie Policy.

12. Children's Privacy

The Services are intended for professional use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates the most recent revision. Material changes will be communicated through the Site or by other appropriate means.

14. Contact

For any questions or requests regarding this Privacy Policy or your personal data, contact: WEDEEN — Ajman Free Zone, United Arab Emirates — Hello@casapilot.app.